Contact & Support FAQ

The easiest way is to schedule a short consultation with a Sonada expert. Based on a few details - your industry, competition, and current AI visibility - we’ll recommend the right level of collaboration. Many insights can also be revealed through the free demo results.

A demo is not a generic sales pitch. It’s a hands-on session where we show real-time examples of your brand’s visibility in major AI models. We test specific prompts from your industry and provide a peek at how competitors are being cited.

Yes. The first discovery call, usually 20–30 minutes, is completely free. Its goal is to understand your challenges and see if GEO strategy is the right fit.

We look at three main factors: the size of your product portfolio, the intensity of your competition, and the number of markets or languages you operate in. Starter is good for focused audits, while Full Suite is for ongoing, multi-channel leadership.

Absolutely. Many clients start with a one-time Benchmark Report to understand baseline visibility. From there, we can discuss ongoing implementation and support.

We value your time. A member of the Sonada team usually reaches out within 24 business hours to schedule a consultation or provide the requested information.

Yes. GEO strategies and support cover all major global markets. We can analyze how your brand is perceived in English, Polish, German, French, and other key languages for consistent global positioning.

Yes. Clients on Pro and Full Suite plans receive ongoing technical support to help developers or agencies implement Schema markups and other high-priority GEO signals correctly.

Strategic Support for Your AI Visibility Journey

Moving into a Generative AI-driven market can feel complex, but you don’t have to navigate it alone. At Sonada, our Contact and Support team offers more than technical help—we act as a strategic bridge between where your brand is today and where it needs to be in AI recommendations. Whether you are a CMO protecting brand equity or an SEO professional aiming to lead in GEO, we provide the clarity and guidance you need.

Expert-led consultations

Every brand’s AI footprint is unique. That’s why our support starts with a meaningful conversation. When you reach out to Sonada, you’re not contacting a generic helpdesk. You’re connecting with GEO strategists who understand the nuances of large language models like ChatGPT, Claude, and Google Gemini. Our goal is to help you see how AI currently perceives your business and identify the most effective path toward Share of Model leadership.

Tailored solutions for every stage

Whether you’re a startup building your first Entity presence or a global enterprise managing visibility across multiple markets, our support adapts to your goals. We guide you through our service tiers—Starter, Pro, and Full Suite—so that your investment matches your competitive environment and business objectives.